Refund policy

Thank you for choosing Facime. We hope you're completely satisfied with your purchase. If for any reason you're not, we offer the following return and refund policy:

Returns

  • Eligibility: Every Facime purchase is covered by our 60-day money-back guarantee — even if the product has been opened or used. Just contact us within 60 days of purchase.
  • Return Process: To initiate a return, please contact our customer support team at support@facime.com or (307) 312-2456. Please provide your order number, your name, reason for return, and proof of purchase.
  • Return Shipping: You are responsible for the cost of return shipping, unless the product was damaged or defective. We recommend using a trackable shipping method to ensure safe delivery.

Refunds

  • Refund Processing: Once we receive your returned product and verify its condition, we will process your refund within 7 business days.
  • Refund Method: Refunds will be issued to the original method of payment.
  • Refund Amount: The refund amount will be equal to the purchase price of the product, minus any applicable shipping and handling fees.

Damaged or Defective Products

If you receive a damaged or defective product, please contact our customer support team immediately. We will provide you with instructions on how to return the product and will process a full refund or replacement.

Please note:

  • Opened or used products are accepted under our money-back guarantee — we may ask you to return the bottles (including empty ones).
  • Returns received after the 60-day return window will not be accepted.
  • Sale items may have limited return eligibility. Please refer to the specific terms of the sale.
  • Sales tax is not refundable.
  • We reserve the right to refuse returns that do not meet our return policy guidelines.

By placing an order with Facime, you agree to these terms and conditions. If you have any questions or concerns, please don't hesitate to contact our customer service team.

We appreciate your business and hope you have a positive experience with Facime.